1. Accounts and security
You must give accurate information, be of the age of majority where you live (or have the consent of a parent or guardian) and keep your account details up to date.
You are responsible for your passwords, keys and tokens and for everything done with your account. Turn on two-step verification where it is offered and tell us at once if you think your account was compromised.
An account is personal to one user. Members of a workspace each use their own account.
2. Plans, usage limits and fair use
Each plan includes the limits shown on the pricing page of the service concerned (for example projects, tracked keywords, position checks, messages, SMS, posts, storage or compute). Several of these features rely on paid third-party services (search data, SMS, social network and AI providers): their limits are part of the price of the plan.
When a limit is reached, the feature concerned stops until the next period or until you change plan; what you already have is kept. We may slow down or pause usage that puts the services or other customers at risk.
Base, Pro and Max plans are for the subscriber's own use or the use of its own organization. Using the services to manage accounts, workspaces, projects or channels on behalf of several clients for consideration (agency use), or to resell them, requires an Enterprise plan, whose limits and price are set in a contract.
You may not get around a limit, for example by opening several accounts or workspaces for the same organization or by automating the use of a feature beyond its limit.
3. Subscriptions and billing
iYan Cloud plans are billed in advance, monthly or yearly, by Paddle, our reseller and merchant of record; Paddle's buyer terms also apply to your payment. Prices are shown before you pay, with applicable taxes.
Your subscription renews automatically at the end of each period until you cancel it. You can cancel at any time from your profile; the cancellation takes effect at the end of the current billing period, and you keep access until then.
We notify you at least 30 days before a price change or a reduction of the limits of your plan takes effect; you may cancel before that date at no charge. If a payment fails and is not settled after Paddle's reminders, the paid features may be suspended until it is.
4. Refund policy
We believe you'll love iYan! Still, if you're not satisfied, we offer a 14-day no-questions-asked refund policy. Simply contact our support team within 14 days of your original purchase, and we'll issue a full refund. We might ask for feedback to help us improve, but you're under no obligation to share.
5. License and intellectual property
While your subscription or Enterprise license is active, we grant you a non-exclusive, non-transferable right to use the services under these terms. Enterprise installations on your own servers run under a license key issued for the term of your contract and need it to run and to receive updates.
The services, their software, interfaces, documentation and the iYan and PontSys names and logos remain the property of PontSys Inc. and its licensors. No other right is granted.
By using iYan or any of its tools (including iYan SEO, Mail, Social, Tables, Apps, OCR, Omnichannel, Pages and Cal), you agree not to copy, clone, reproduce, reverse engineer or develop, in whole or in part, one or more of their features, interfaces or workflows, whether for personal, professional or commercial use, and not to use your access to our services, their output or their documentation to build such a product or to help a third party build one. This restriction applies to the extent permitted by the law that applies to you.
You may not resell, sublicense, redistribute or offer the services, modified or unmodified, without our written consent. User accounts and product licenses are non-transferable .
If you send us suggestions or feedback, we may use them freely, without obligation to you.
6. Acceptable use
You must use the services lawfully and in good faith. In particular, you may not:
- send commercial e-mails, SMS or messages without the consent the law requires (including Canada's anti-spam legislation, CASL), without identifying yourself or without a working unsubscribe mechanism, or send bulk unsolicited messages
- break the rules of the platforms you connect (Meta, X, LinkedIn, Google, Microsoft, Twilio and others) or use the services to obtain data from them that their rules forbid
- publish, host or send illegal, fraudulent, defamatory, hateful or infringing content, malware or phishing pages, or impersonate anyone
- collect or process personal information without a legal basis, or upload sensitive information (health, financial, biometric) without the necessary authorization and safeguards
- probe, scan or test the security of the services, or overload them, without our written permission
- use the services or their output to train or improve an AI model or a service that competes with them
7. Your content, AI output and the personal information you process
You keep ownership of the content you put into the services. You grant us only the rights needed to host, process, send and display it to provide the services to you and to the people you share it with.
You confirm that you have the rights and consents needed for the content and personal information you upload, import or send (contacts, documents, messages, recordings). For the personal information of your clients, contacts and users, you are the organization responsible under privacy law (including Québec's Law 25) and we process it on your behalf, to provide the services. Enterprise customers can ask for a data processing agreement.
Answers and files produced by AI models can be inaccurate or incomplete. Check them before relying on them, especially for legal, medical, financial or other important decisions. You are responsible for how you use them and for respecting the rights of others.
When you connect outside services (e-mail, calendars, messaging apps, social networks, your own AI provider keys) or share content with other people or through a public link, you are responsible for those connections and for what you share. You can remove a connection or stop a share at any time.
8. Third-party services
Some features depend on third-party services, for example Paddle (payment), DataForSEO (search data), Twilio (SMS), Meta, X, LinkedIn, Google, Microsoft and Zoom (connected accounts) and AI model providers. Their own terms apply to your use of them.
We do not control these services. If one of them changes its conditions, its prices or its access, or stops, the feature that depends on it may be limited, changed or removed; we will tell you when it affects a feature of your plan. The cost of an account you connect yourself (for example your own Twilio account or AI provider key) is yours.
9. Availability and changes to the services
We work to keep the services available and secure, but we do not guarantee that they will be uninterrupted or error-free. Maintenance may make them temporarily unavailable. Service levels are only those agreed in an Enterprise contract.
The services evolve: we may add, change or remove features. If a change materially reduces a feature of your paid plan, we notify you at least 30 days in advance and you may cancel and receive a refund of the unused part of a prepaid period. Features marked beta or preview are provided as they are and may change or stop.
10. Warranty
Except for the warranties the law grants and that cannot be excluded, iYan services are provided without any other warranty, either expressed or implied. We do not guarantee full compatibility with all browsers, devices, third-party plugins, or external systems. Before purchasing, you may contact our support team to verify compatibility with your setup.
11. Limitation of liability
To the extent permitted by law, iYan is not liable for indirect, incidental, special or consequential damages, including loss of data, profits or business interruption, arising out of the use of, or inability to use, the services or the materials on this site.
For customers who are not consumers, our total liability for all claims relating to the services is limited to the amounts you paid us for the services in the 12 months before the event giving rise to the claim.
Nothing in these terms limits liability for intentional or gross fault, for bodily or moral injury, or the rights consumers have under Québec's Consumer Protection Act or any other law that cannot be waived.
12. Indemnification
If you use the services for an organization or a business, you will defend and indemnify PontSys Inc. against third-party claims arising from your content, the messages you send through the services or your breach of these terms or of the law, including reasonable legal fees. This section does not apply to consumers.
13. Account suspension and termination
iYan may suspend or terminate a user account, without prior notice in serious cases, for reasons such as
You can close your account at any time. When an account or subscription ends, you can export your data for 30 days; after that, we may delete it, except what the law requires us to keep. Sections that by their nature should survive (intellectual property, liability, indemnification, governing law) remain in effect.
- Abusive, defamatory, or malicious behavior towards iYan staff or customers
- Spreading false information or misleading reviews
- Unauthorized resale, distribution, or promotion of competitor products
- Involvement in hacking, spamming, piracy, or illegal activities
- Security threats due to account compromise or unauthorized sharing
- A breach of the acceptable use rules, an attempt to get around the limits of a plan or an unpaid subscription
14. Privacy policy
We value your privacy. iYan does not sell or rent your personal information. It is shared only with the service providers listed in our Privacy Policy, to run the service. Your data is used solely for purposes such as
How we collect and use your data, and how to exercise your rights, is explained in our Privacy Policy and on our page on Law 25 and Canadian privacy law. Where consent is needed, we ask for it separately.
- Order processing
- Account management
- Billing disputes
- Fraudulent activities
- Legal compliance
15. Changes to these terms
We may update these terms. For a material change, we notify you by e-mail or in the application at least 30 days before it takes effect. If you do not accept the change, you can cancel your subscription before that date at no charge.
16. General provisions
These terms, the documents they refer to and, where applicable, your Enterprise contract are the whole agreement between you and us about the services. If a provision is held invalid, the others remain in force. Not enforcing a provision is not a waiver of it.
You may not assign your rights under these terms without our consent; we may assign them to an affiliate or to a successor of our business, with notice to you. We may send you notices by e-mail or in the application.
Neither party is liable for a delay or failure caused by an event beyond its reasonable control (superior force), such as an outage of a hosting, telecommunications or third-party provider, a natural disaster or a government decision.
You must comply with the export control and sanctions laws that apply to your use of the services.
17. Governing law and language
These terms are governed by the laws of the province of Québec and the federal laws of Canada that apply there. Subject to the rights of consumers, the courts of the judicial district of Montréal have jurisdiction. If you are a consumer, you keep the right to bring a claim before the courts of your place of residence.
These terms are available in French and in English; the French version is always available at iyan.ai/fr/terms-conditions. You have expressly chosen to be bound by the version in the language you are reading. In case of difference, the French version prevails for users in Québec. Questions about these terms: use our contact page.